Business Systems & Operations Consulting

Overview

Developed the operating model and service delivery framework for an operations and business systems consulting company focused on helping organizations improve workflows, visibility, accountability, and operational efficiency — built around a clear operating model: Assess → Design → Build → Manage → Optimize.

My responsibilities

• Designed the company's Assess → Design → Build → Manage → Optimize operating model from the ground up
• Built out Monday.com architecture and Monday CRM as the operational backbone for client engagements
• Ran operational audits and workflow design work, translating findings into RevOps and executive dashboards clients could actually use
• Wrote SOPs and governance frameworks so process improvements outlasted any single engagement
• Designed the Operations Systems Audit offering itself — current-state analysis, process mapping, gap analysis, technology assessment, future-state architecture, implementation roadmap, and budget planning

What I built & managed

• Monday.com architecture and Monday CRM setup
• Workflow design and operational audits
• RevOps and executive dashboard design
• SOP development and governance frameworks
• Designed the Operations Systems Audit offering — current-state analysis, process mapping, gap analysis, technology assessment, future-state architecture, and implementation roadmap

Technology & tools